Consumer Refund Rights
At Xresume, we want you to be completely satisfied with your purchase. If you are a consumer, you have the right to cancel your order and receive a full refund.
14-Day Money-Back Guarantee
If you are a Consumer, you have the right to cancel this agreement and return the product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of your transaction.
To meet the cancellation deadline, send us your cancellation request before the expiration of the 14-day period.
How to Request a Refund
To cancel your order and request a refund, please contact us at:
Email: support@xresume.ai
To ensure immediate processing, please provide:
- Your order number
- The email address used to make the purchase
Refund Processing
Upon receiving your cancellation request, we will:
- Acknowledge receipt of your request without delay
- Process your refund without undue delay, and not later than 14 days after we receive your cancellation notice
- Reimburse all payments received from you
- Use the same payment method you used for the initial transaction
- Not charge you any fees for the reimbursement
Exception: Digital Content
Your right to cancel does not apply to the supply of digital content that you have started to download, stream, or otherwise acquire, or to products which you have already had the benefit of.
Since Xresume is a cloud-based SaaS platform, once you access and begin using the service, this exception applies.
Subscription Services
If you purchase a Paid Subscription to Xresume:
- Your right to cancel applies only to your initial subscription
- Cancellation does not apply to each automatic renewal
- To cancel your subscription, contact us at least 48 hours before the end of your current billing period
- There are no refunds on unused subscription periods
If you cancel before we start charging your payment method (such as during a free trial period), you will not be charged.
Refunds After 14 Days
Refund requests received more than 14 days after your purchase will not be processed.
Contact Us
Email: help@xresume.ai
Website: xresume.ai